Operational support for industrial water treatment

Overcome the challenges of industrial water treatment operations with a high-impact support service that helps you manage plant performance and optimise operations.
engineer working in a waste water plant

Expert support for complex water challenges

Industrial sites have to manage constantly fluctuating flow and treat industry-specific components and, in some cases, micropollutants and substances of very high concern (SVHCs).

Losing control can lead to different problems, such as excessive chemical use, reduced treatment capacity, poor sludge quality, inefficient biogas production, and higher energy costs. Worse yet, low effluent quality can lead to non-compliance, risking your site’s surrounding environment, your brand reputation, and even your licence to operate.

Businesses often lack the institutional knowledge to fully understand their treatment plant’s performance, optimise processes, and appropriately respond to events. In some cases, risks are managed by applying very safe control settings, which can reduce capacity and increase cost.

That’s why 25 businesses – in sectors such as food and beverage, pulp and paper, semiconductors, and petrochemicals – use Royal HaskoningDHV for operational support.

Our service provides access to a dedicated water technology expert to help you maintain control of your plant. You’ll decide how frequently to meet, how long the support will last, and which aspects of the service are most relevant to your site. Our support includes:

  • Regular online meetings between expert and client.
  • Continuous training and development through transfer of knowledge.
  • Joint interpretation of process data via a shared data environment, including both operational (SCADA) and lab data.
  • BioWatch microscopic sludge analysis to assess the health of biological treatment systems.
  • Short-term and longer-term strategies to optimise treatment plant performance.
  • Root cause analysis and troubleshooting of issues.

Our decades of industrial water expertise help clients understand their plant’s performance, the dynamics of their influent, and how their treatment system reacts. We’ll work together to prioritise next steps, prevent problems, transfer knowledge, and provide training to help you maximise treatment plant performance, reduce costs, and take back control.

Complete support service for your plant's operations

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Monitor and improve plant performance
We’ll help you holistically assess your entire treatment system to define performance KPIs and identify and resolve any underlying problems before they impact operations. By establishing a monitoring programme and shared data environment, your dedicated Royal HaskoningDHV contact can help you interpret data so you understand your plant .
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Increase and retain knowledge
Through remote consultancy and site visits, your operatives will meet regularly with our engineers to discuss your plant’s data. Over time, this will create an environment for continuous learning, increase your employees’ understanding of treatment processes, and develop deeper on-site system knowledge.
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Understand your biological process
Healthy sludge is essential for an efficient industrial treatment plant that includes biological treatment. BioWatch microscopic sludge analysis provides valuable insights into the health of your biological process that can help boost system efficiency, reduce OpEx, and prevent issues – just by sending us a small sample of sludge.
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Gain peace of mind with a tailored support plan
Your site operatives get regular access to a Royal HaskoningDHV process engineer, allowing them to develop a 1:1 relationship where they’re encouraged to ask questions and raise concerns. And, if you need more specialist advice, your contact will have access to the combined knowledge of over 80 Royal HaskoningDHV water tech engineers.

Every treatment plant needs to control safety, performance, compliance, and OpEx. We’ve designed our operational support service to share knowledge with operators and solve these challenges together.

Robert Jan SmeetsGlobal Lead, Water for Industry
Got a  question? - Contact our Water Technology experts!

Got a question?

Contact our Water Technology experts!